WARRANTY


 

Lifetime Warranty

Lifetime Warranty

Every Shallus Pen Company writing instrument carries a lifetime warranty: should your pen malfunction due to normal use, we will repair or replace your pen at our option. This warranty does not cover loss, abuse, or ink replacement. Should you have any problem with your pen, please contact us or simply return the pen with a description of your problem. We guarantee to promptly resolve the problem. Your complete satisfaction is our only concern.

 

made-in-usa

Frequently Asked Questions

ARE ALL YOUR PENS REALLY MADE IN THE USA?
Yes. All our craftsmen are US Citizens and live and work in the United States…remember when that was normal?

I AM IN A HURRY – CAN I GET A “RUSH” ORDER?
Yes. You can expedite your custom pen by adding $40 to your order. We’ll put in the overtime to make it happen for you.

HOW DO I SELECT A PEN SIZE?
Some people with small hands prefer large pens and some people with large hands prefer very small pens – so your personal preference is more important than the size of your hand. Contact us if you want help to determine the correct size for you.

WHAT CHOICES DO I MAKE TO ORDER A CUSTOM PEN?
Your primary choices are size, material, color and type. There are additional choices on the online form.

DO YOU SELL ANY “OFF-THE-SHELF” PENS?
Yes – we try to keep some of our more popular pens in stock: click on “Gallery” to see what is available.

DOES BEING EITHER RIGHT OR LEFT HANDED MAKE A DIFFERENCE?
Yes – left handed people need to select specific kinds of fast drying ink to avoid smearing and smudges, particularly if selecting a fountain pen.

WHAT MATERIALS DO YOU USE?
Our custom pen hardware is made of titanium or rodium (a derivative of platinum). We use only the best quality wood, acrylic, metals and stone materials.

WHAT IS A “POSTABLE” PEN?
Postable refers to the ability to attach the pen cap to the top of the pen while in use. Larger pens are generally not “postable” because the combined weight of the pen and cap exceed the comfortable writing weight for a pen. Postable pens can attach by screwing on or by magnets. If you are always in a hurry, you may find that the magnatized top is fast and easy to use.